Fees and Charges

Payments to and from international banking institutions may attract intermediary transfer fees and/or conversion fees from either party which are independent of Alphates. The use of Payment Service Providers (PSP) may also attract transaction and conversion fees. Some credit cards/banks treat funding your Account as a ‘Cash Advance’. Fees and charges are subject to change without warning. Any such fees as described above will be the responsibility of the client.

*Alphates do not charge any internal deposit fees using Visa/Mastercard, Skrill, Neteller and Bank Transfer.

Account Withdrawals

It is quick and easy to withdraw funds from your Alphates trading account. For your convenience, withdrawal requests are submitted online through the secure Client Portal. You may withdraw funds from your account at any time.
To withdraw funds, please log into the Client Portal and click on “Withdrawal”. Select your preferred method, enter the amount you wish to withdraw and click the “Confirm” button. We will process your withdrawal request within one to two business days whenever possible. If you encounter any issues, please feel free to contact us.

Fees and Charges

*Alphates do not charge any internal fees for withdrawals, however, fund withdrawals to Non-Mauritius banking institutions may be subject to bank fees from any intermediary bank involved in the transaction and may attract a receiving fee from your bank/institution. Please account for these fees when making withdrawals of a small amount.

Withdrawal Processing

Withdrawal forms received before 7am MUT will be processed on that same day. Any forms received after this time may not be processed until the next available business day. All withdrawals will be processed back to the initial funding source, where appropriate. For example, a deposit is made via Debit/Credit Card and a subsequent withdrawal request is received, the withdrawal will be processed back to the Debit/Credit Card from which the funds were initially deposited. Please note: the maximum amount that can be withdrawn to a Debit/Credit Card is equal to the amount which has been received from the Debit/Credit Card and any withdrawal amount in excess of the deposited amount will be transferred to the nominated bank account held in the same name as your trading account.

Things to consider

Third Party Transaction Regulations

Funds can only be returned to a bank account in the same name (or joint) as your Alphates account due to third party transaction regulations.

Third-party payments and over-the-counter cash payments to Alphates are prohibited.